PACIFIC HEALTHWORKS, LLC PRIVACY POLICY

Last Updated: [March 17, 2025]
This privacy policy (the “Privacy Policy”) describes the types of information Pacific Healthworks, LLC (“Company”, “we”, “us” or “our”) may collect from you or that you may provide when you visit the website: https://www.pacifichealthworks.com/ (our “Website”), how we use and share that information, and your choices concerning our data practices.

The Company provides medical practice management services (collectively, including the Website, the “Services”) on behalf of health care providers (each a “Provider”). We also operate our Website to promote our Services to current and prospective customers.

Please note that this Privacy Policy does not apply to any Protected Health Information (“PHI”) we receive in connection with our Services, which is governed by the Health Insurance Portability and Accountability Act (“HIPAA”). Our privacy practices related to the collection, use and disclosure of PHI are governed by a separate HIPAA Privacy Policy (“HIPAA Privacy Policy”).

Personal Data We Collect
We collect Personal Data in a variety of ways, including but not limited to applications, questionnaires, and other interactions with the Services. The Personal Data collected during these interactions varies based on your relationship with us and what you choose to share.

Personal Data You Provide.
The Personal Data we collect may include the following:.
      • Contact information, including your full name, email address, and phone number.
      • Marketing information, such as your preferences for receiving our communications, and details about how you engage with our communications.
      • Information about a patient’s family members and dependents, including the patient’s emergency contacts and relevant health and medical records.
      • Communications, that we exchange with you, such as when you contact us with questions, feedback or otherwise respond to surveys or correspond with us online.

Personal Data We Collect Automatically.
We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interactions over time with our Services and our communications, such as:
      • Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings and general location information such as city, state or geographic area.

      • Online activity data, such as pages or screens you viewed, the website you visited before browsing to the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times, and whether you have opened or otherwise engage with our communications, such as our marketing emails or clicked links or files within them.

Personal Data We Obtain From Third Parties.
• Social media information. We may maintain pages on social media platforms, such as Facebook, X (formerly Twitter), LinkedIn and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your Personal Data. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

‌How We Use Personal Data
We use Personal Data for the following purposes:
• Operating and administering the Services. This includes:
      • Providing, operating and monitoring the Services;
      • Responding to inquiries, providing customer service, communicating with you, and addressing your questions and feedback; and
      • Understanding your needs and interests, and personalizing your experience and our communications.
• Research, development and improvement of the Services. We may use Personal Data for research and development purposes, including to develop aggregated or de-identified statistics, to analyze and improve the Services, to identify usage trends, to evaluate Provider needs, and to operate and expand our business activities.
• Marketing and advertising. Where permitted by applicable laws, we may use Personal Data for marketing and advertising purposes, including to send you newsletters and email marketing in accordance with your preferences.
• Compliance and protection. We use your Personal Data to comply with our legal obligations and to defend ourselves against legal claims or disputes, including to:
      • Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
      • Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims).
      • Audit our internal processes for compliance with legal and contractual requirements and internal policies.
      • Enforce the terms and conditions that govern our Services.
      • Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

‌Disclosure of Personal Data
We do not sell Personal Data. We may disclose Personal Data with the following parties:
      • Affiliates. We may share Personal Data with our affiliates, meaning an entity that controls, is controlled by, or is under the Company’s common control. Our affiliates may use the Personal Data we share in a manner consistent with this Privacy Policy.
      • Service providers. Companies and individuals that provide services on our behalf or help us operate the Services (such as hosting, analytics, marketing, and other information technology services).
      • Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
      • Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
      • Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving without limitation, a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, our business (including, in connection with a bankruptcy or similar proceedings) in accordance with applicable law.

Your Choices
Opt out of marketing communications. You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in any marketing communication we send you. Please note, however, that you may continue to receive non-marketing communications after opting out of marketing communications.

Personal Data requests. Depending on your location and the nature of your interactions with our Services, you may request the following in relation to Personal Data:
      • Information about how we have collected and used your Personal Data. We have made this information available to you without having to request it by including it in this Privacy Policy.
      • Access to a copy of the Personal Data that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
      • Correction of Personal Data that is inaccurate or out of date.
      • Deletion of Personal Data that we no longer need to provide our Services or for other lawful purposes.

To make a request, please email us or write to us as provided in the “Contact Us” section below. We may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.

Limits on your privacy rights and choices. In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the “Contact Us” section below.

Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

‌Links To Other Websites
The Service may contain links to other websites not operated or controlled by the Company, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

‌Data Security
Although we implement commercially reasonable measures to protect your Personal Data, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk.

‌Children
Our Website is not intended for children under 18 years of age. We do not knowingly collect Personal Data from children under the age of 18. If we learn we have collected or received Personal Data from a child without verification of parental or legal guardian consent, we will delete that information. If you believe we might have any information from or about a child, please contact us as provided below.

‌Changes to the Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. If we make any material changes to this Privacy Policy, we will notify you of such changes as required by law.

‌Contact Us
To ask questions or comment about this privacy policy and our privacy practices, contact us at: 898 N. Pacific Coast Hwy, Ste 600, El Segundo, CA 90245
[email protected]
or via our phone number:
310-698-5452
To register a complaint or concern, please e-mail: [email protected]